Some months, it's impossible to pick just one. For May, CNB Bank is proud to recognize two team members who earned the spotlight at the same time, and for very good reason. Jordyn Ferrell, Personal Banker at our Hedgesville branch, and Jamie Shaffer, Solution Center Associate II, both received their nominations the same way: straight from the customers they serve.
Jordyn Ferrell, Personal Banker, Hedgesville Branch
Jordyn was at lunch when a customer came in asking for her by name. When told she was away, the customer didn't skip a beat: "She is just the kindest, sweetest young lady I have ever met, and she is always a pleasure to interact with. I really enjoy her."
That kind of unprompted feedback says everything. Jordyn has spent nearly a year building relationships at the Hedgesville branch, and it shows in the way customers talk about her.
"I enjoy bringing a deep commitment to our clients, helping to achieve their goals while getting to build strong relationships with the customers and our team," said Jordyn. "I am very grateful for my team and such a supportive environment. It makes this such a special place to work."
Outside of the bank, Jordyn enjoys spending time outdoors, gardening, and time with her dogs.
Jamie Shaffer, Solution Center Associate II
Jamie's nomination came over the phone, which makes it all the more meaningful. After wrapping up his business, a customer paused to say, "By the way, Jamie who I just interacted with was amazing at her job. She was so kind and cheerful, and you could definitely hear it in her voice. Jamie made my day."
You can't fake that kind of warmth, and Jamie brings it to every interaction.
Jamie has been with CNB Bank since 2018, starting as a part-time teller and working her way through several retail banking roles, including Assistant Branch Manager, before joining the Solution Center. That depth of experience gives her a well-rounded perspective on how to truly help customers.
"I help customers over the phone by providing solutions and support, while also handling a variety of daily operational responsibilities," said Jamie. "Wanting to broaden my understanding of banking operations is what brought me to the Solution Center, and I'm glad it did."
When she's not working, Jamie enjoys reading, walking her dog, and spending time with friends and family.
Congratulations to You Both
Jordyn and Jamie both remind us that the heart of community banking is people taking care of people. Whether it's a warm smile across the counter or a cheerful voice on the phone, the impressions they leave on customers speak for themselves.
We are proud of you both, and grateful to have you on the CNB Bank team.